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Delete your data instantly

Enter the email you used to contact or book with us. We will send you a link to confirm the deletion.

We only delete what is linked to your email, because that is the only thing we can check is yours. If you booked or ordered with just your phone, write to hola@responde.app and we will help you verify it.

Deletion is permanent and irreversible.

User Data Deletion

Last updated: April 10, 2026

Responde.app respects users' right to control their own personal data. This page explains how to request the complete deletion of any data associated with your account or with a specific conversation held with a virtual assistant operated by the platform.

1. What data we can delete

Upon user request, we can permanently delete:

  • Conversations with the virtual assistant (messages, transcripts, session identifiers).
  • Contact details voluntarily shared during a conversation (name, phone, email).
  • Admin profile for the dashboard and its activity history, if you are a registered user.
  • Access tokens and settings from Facebook, Instagram, WhatsApp, Shopify or other platforms connected through third-party login.
  • Push notification subscriptions associated with your device.

2. How to request deletion

You have two ways to ask us to delete your data:

Option A — By email

Send an email to hola@responde.app with the subject "Data deletion request" and include:

  • Your full name.
  • The email or session identifier linked to the data.
  • The organisation or virtual assistant you interacted with (if applicable).
  • Which specific data you want deleted (all of it, only conversations, only a connected social account, etc.).

Option B — From the admin dashboard (if you are a customer)

If you have a Responde.app dashboard account, you can manage and delete your data directly from Settings → Account. There you will find options to disconnect third-party integrations (Facebook, Instagram, WhatsApp, Shopify) and to close the account, which deletes all associated data.

3. Deletion timeline

We handle all requests within a maximum of 30 calendar days from receipt, in compliance with the General Data Protection Regulation (GDPR) and applicable Spanish law. In most cases deletion happens within the first 72 hours.

Once the request has been processed we will send a confirmation to the email address from which the request was made.

4. Deletion via Facebook / Instagram

If you connected your Facebook or Instagram Business account through the Facebook Login flow, you can also revoke access directly from Meta's settings:

  1. Open Facebook → Settings → Business Tools & Apps.
  2. Find "responde.app" in the list of connected applications.
  3. Click "Remove" or "Revoke access".

When you revoke access from Facebook, Meta notifies us automatically and we delete your access token from our systems. Previously processed messages and comments remain in our database until you explicitly request their deletion by email.

5. Data that cannot be deleted

By legal obligation we may retain certain billing and contractual data for the legally required period (typically 5 years in Spain). In those cases the data is blocked and only accessible upon request from a competent authority.

6. Contact

For any question about the processing or deletion of your data, please write to hola@responde.app.