Hi, I'm responde.
How can I help you?
Auto-translation
Your team replies in 30 languages, speaking only English
When a mail, ticket or conversation arrives in French, Korean, Russian or any other language, one toggle translates it to English. Your employee replies comfortably in English, and the customer receives the answer in their own language — no new hires, no Google Translate, no tab switching.
Best for
What you get
Auto language detection
No need to tell the panel what language the customer speaks. It detects on its own: French, German, Japanese, Arabic, Russian, Korean, Hebrew, Vietnamese…
Two-way translation
You read the message in English. You write the reply in English. The platform translates your reply to the customer's language before sending.
Button with target language
If the customer wrote in Korean, the button changes to "Send in Korean". You know exactly which language your reply leaves in.
Works in emails
In Mails, open any foreign email and toggle "Translate". Subject and body show in English. Your reply goes back translated.
Works in tickets
The ticket question is translated when you toggle on. You reply from the same form and the translation is transparent.
Works in live conversations
When you take over a conversation with handoff, the customer messages show translated instantly. Your reply is translated back before appearing in the customer chat.
What's included
- "Translate to English/Spanish" toggle in mails, tickets and conversations
- Automatic detection of the customer's language
- Round-trip translation with no manual steps
- Per-session cache: the same sentence is never re-translated twice
- Identifiers untouched: order codes, batch numbers, phone numbers and URLs stay verbatim
- Natural tone preserved: if the customer writes formally, the reply goes formal
- 30+ languages at human-grade quality
Frequently asked
Do I need to hire people who speak other languages?+
No. Your team works in English (or Spanish) and the platform handles round-trip translation. You save on multilingual hires without losing service quality.
Does the translation sound natural or robotic?+
We use conversational AI models, not literal translators. The reply sounds like a native speaker. It keeps register (formal/informal), respects proper nouns and numbers, and doesn't hallucinate.
What if the customer mixes two languages?+
We detect the dominant language and translate to your team's. The mix is preserved in what the customer receives — if they wrote in mixed code, you reply and the answer goes back in their main language.
How many languages does it support?+
30+: Spanish, English, French, German, Italian, Portuguese, Catalan, Basque, Galician, Japanese, Korean, Chinese, Russian, Arabic, Dutch, Polish, Swedish, Turkish, Hungarian, Czech, Romanian, Norwegian, Danish, Finnish, Greek, Hebrew, Thai, Vietnamese, Indonesian… and more.
Does it cost extra to enable?+
No. It's included in all plans. Only the AI traffic you already have in your plan is billed.